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About Member portal

 Article: About the Member PortalWelcome to the new PPAI Member Portal

PPAI is introducing a new member experience designed to make everyday membership tasks simpler, faster, and easier to manage. The new portal brings your account, company roster, education, and event information into a modern, secure platform built for better self-service. The look and feel will be new, but the goal is straightforward: give members clearer access to the information and tools they use most. This is an early preview before launch — more details will come as the portal becomes available.

What is the new PPAI Member Portal?

A new self-service platform that brings your membership information, benefits, tools, account details, company roster, education, and event information together in one modern, secure place.

Why is PPAI introducing a new Member Portal?

To make it easier for members to access the tools, information, and resources they need in one place. The new self-service experience is designed to simplify common tasks — managing account details, updating company information, registering for events, and accessing member benefits.

What's changing for me?

You'll have a new online portal for many routine interactions with PPAI. Depending on your role and permissions, you may be able to:

  • View your membership status and benefits
  • Update your personal profile and contact information
  • Manage company information and rosters (if you are an authorized user)
  • Register for Expo and other PPAI events
  • View purchases, invoices, and payment history
  • Access groups, resources, and other member services
What are the benefits of the new portal?

The new Member Portal is designed to make working with PPAI more convenient and transparent. Members can expect:

  • One place to manage membership and account information
  • Clearer visibility into membership status, benefits, certifications, and purchases
  • Simpler profile, company, and roster management
  • A more streamlined event and Expo registration experience
  • Faster access to resources and member information
  • More self-service options for routine updates
  • More accurate, consistent information across PPAI services
What's the goal of the new portal?

To give members more control over their information while making interactions with PPAI simpler, faster, and more helpful.

Do I need to take any action before the portal launches?

No action is required right now. Before launch, PPAI will share what members need to get started, including:

  • Instructions for accessing the new portal
  • Guidance for verifying or updating account information
  • Expo registration guidance, if applicable
  • Quick-start guides and training resources
  • Information about where to get help

For now, watch for email updates from PPAI as launch approaches.

When does the portal launch?

The new Member Portal goes live September 1, 2026. PPAI will also host a member town hall on August 20 for a closer look at what's coming.

Where can I get ready and find help?

Bookmark this Portal Resources page — it's your one-stop hub. We'll keep adding resources as they're ready, including:

  • A message from leadership
  • Training and office hour recordings
  • FAQs
  • Supporting documents (user guides, quick-start guides, and how-to videos)

If you have a question, use the chat on this page and our team will help.

How does this fit into PPAI's bigger plans?

The Member Portal is part of PPAI's 2026–2030 Strategic Plan, reflecting the Member Success pillar and the foundation of Organizational Excellence — creating a more streamlined, personalized connection between members and PPAI.